Privacy Policy

This Privacy Policy explains how Chennai Stitchery handles personal data in connection with its website, inquiries, consultations, and garment remodelling and upcycling services in Chennai.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Purposes of Processing

We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, improve website reliability, and meet legal or accounting obligations. We may also use limited data to communicate about project status, fit or finish reviews, and related service administration.

Processing is limited to the ordinary operation of the business and the requested service.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. Where external parties handle data on our behalf, they are expected to use it only for the assigned purpose and to maintain appropriate confidentiality and security safeguards.

Operational partners receive only the information needed to perform their role.

Legal Disclosure

Personal data may be shared where necessary to comply with law, respond to lawful requests, protect rights or safety, or support the establishment, exercise, or defence of legal claims. We may also disclose information when required to complete a transaction or to address a verified security or fraud concern.

We disclose information to public authorities only when a lawful basis requires it.

Personal Data We Collect

We may process contact details, project details, garment images or descriptions, measurement information, booking preferences, payment-related records, communication history, and technical data such as device or browser information. Where a customer supplies garments or materials for assessment, we may also process information about the condition, construction, and requested alterations or redesign.

We collect only the information needed to handle inquiries, projects, and site administration.

How We Collect Data

We receive data from website forms, email, phone calls, workshop visits, booking requests, project discussions, and documents or images shared by customers. We may also generate internal records from assessments, quotes, approvals, progress updates, and service completion notes, and we may collect limited technical data through the website and related tools.

Most information comes directly from customers during inquiry, consultation, and collection stages.

Types of Cookies Used

Cookies may include session cookies that end when the browser closes and persistent cookies that remain for a limited period. They may be used to keep forms working, remember basic settings, measure site usage, and support security or fraud prevention. We do not use cookies to collect more information than is reasonably needed for these purposes.

We use a limited set of cookies and similar tools for operation, preferences, and analytics.

Cookie Controls

You may manage cookies through your browser controls and, where available, any on-site preference tools. Essential cookies may still be used where they are needed for basic site operation, security, and form handling. Disabling certain cookies can affect page performance, saved preferences, or the reliability of contact features.

Browser settings can usually limit or remove cookies, but some site functions may be affected.

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to some uses of your data where the law gives you that right. Some records may need to be kept where required for legal, accounting, or dispute-handling purposes.

Available rights depend on the nature of the data and the legal basis for processing.

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or clarify the scope of the request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.

Requests are reviewed against identity, scope, and legal retention requirements before action is taken.

Data Retention

Project files, communication records, and transaction information are retained for the period needed to manage the service relationship, resolve disputes, meet accounting obligations, and comply with applicable law. When data is no longer required, we delete it or anonymise it where practical, subject to any legal or operational need to keep a limited record.

We keep records only for as long as they are needed for service, accounting, or legal purposes.

Policy Changes

The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where changes are material, we may provide a more direct notice through the site or by another reasonable method tied to the affected service.

We may revise this policy when our practices, services, or legal obligations change.

Contact Information

Email contact

[email protected]

Telephone contact

+91 81251 54337

Postal address

9/5, Mathala Narayanan Street, Chennai, IN

Privacy contact